I need someone who works w/ Google Local Service Ads and can help apply my credits to my current open invoices from the previous month. All I want is to get the credits properly applied (google as already acnowledged them), I cant seem to nail down someone who can actually help me, and it is now severly effecting my business and is extremely stressful.ĪNY assistance on this matter would be great. I have been told by Google customer service agents that "they are not trained on this matter.". There has been misinformation after misinformation and it has cost my company tens of thousands of dollars (approaching 100k+). When we signed up for invoicing, the customer care agent told us it would automatically be adjusted on our invoice from Google. I have reached out to Credit, Billing, Customer Service for BOTH Local Services Ads as well as standard Google Ads, and NO ONE can help. I have already paid almost $100,000 towards the 5 invoices (the exact amount owed minus the credits Google has yet to apply). In MY circumstance, Google needs to apply those credits posted to my LSA dashboard to my INVOICES so it can show it as cleared. We are not on the 13th of the month, usually google credits the LSA dashboard within 8 days and then you can spend the credits applied to your account that you were owed. We have spent over $350,000 with our accounts collectively, and out of that $350,000 $280,000 approx are expected (and already approved from Google) credits. With google LSA, approx 80% of the leads we receive are incorrect, therefore, not billable, and are applied on our account as "credits owed by google." Just last month, we switched out company from automatic payments to invoicing. I currently have a google MCC account and am running LSA ads for multiple clients.
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